Naturally Sourced, Naturally Loved
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Refund Policy
You are eligible for a return, full refund, exchange or replacement if you have received the incorrect item or if it has some faults on the product.
You can return your item or we will replace your manufacture-defected item within 7 days of receipt. If 7 days have gone by since the receipt of your item, unfortunately, we can’t offer you a refund or exchange.
To complete your return, you will be asked to fill out our Product Issue Form to provide us with a description of the issue, a photo or video of the item, and the SKU.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5-10 days depending on banks and country issued in.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. In some cases we may ask you to return the item. If so, we will provide you with the return shipping label with address in an email.
Important: Take note that the products you ordered and shipping costs are not eligible for any refunds or replacement if customs confiscate them and do not allow them into the country where it is shipped.
(It is your responsibility to know which products your country allows to get in or not.)
You can always reach us at email: support@dreamcoast.eu